Workforce management systems can be deployed in different ways depending on the organisation’s IT environment, security requirements, infrastructure and operating model. Two common approaches are hosted and on-premise deployment.
There is no single model that is right for every organisation. iOCO SBT works with customers to determine how workforce management should be deployed based on practical operational and technical requirements.
In a hosted model, the workforce management application is provided through infrastructure that is managed outside the organisation’s own on-site server environment. This can reduce the amount of infrastructure that the customer needs to operate directly and can simplify access across distributed locations.
The exact hosting model, responsibilities and security arrangements depend on the solution selected and the organisation’s requirements.
An on-premise deployment places the workforce management environment within infrastructure controlled by the organisation. This can be appropriate where IT policies, security requirements or integration needs favour internal hosting.
The organisation is generally more directly involved in the underlying infrastructure, maintenance environment and internal system dependencies.
The decision should be based on more than a preference for cloud or on-premise technology.
Hosted environments can be attractive to organisations that want to support several locations without building separate infrastructure at each site. On-premise environments can also support multi-site operations but may require a different infrastructure and network approach.
The most appropriate architecture depends on the organisation's scale, connectivity and operational resilience requirements.
Workforce management usually needs to connect with other enterprise systems. Payroll, HR, ERP, access control and reporting requirements should therefore be considered when deciding how the system will be deployed.
A deployment model that works well in isolation may not be appropriate if it creates unnecessary complexity for important integrations.
On-premise systems can give organisations more direct control over infrastructure, but that control also creates responsibility for the environment in which the system operates. Hosted systems can shift some of this responsibility away from internal teams, depending on the service model.
The decision should reflect both the level of control the organisation wants and the resources available to manage that control.
Hosted workforce management runs on infrastructure managed outside the customer's local server environment, while on-premise systems run within infrastructure controlled by the organisation.
It can be well suited to distributed organisations, but the right choice depends on connectivity, security, integration and IT requirements.
Yes. Integration is possible in both models, although the technical approach and requirements may differ.
The decision should consider IT infrastructure, security, scalability, integration, internal resources and operational requirements rather than focusing on deployment terminology alone.
iOCO SBT approaches deployment as part of the overall workforce management design. The organisation’s workforce processes, integrations, sites and IT environment are considered together so that the selected architecture supports the system in day-to-day use.
The objective is to choose a deployment model that is practical, supportable and aligned with the customer’s wider technology environment.